Frequently Asked Questions

What are your operating hours?

We are open year round and are available by phone from 8:00am – 9:00pm 7-days a week. Most of our services are available 7 days a week, including holidays. In the event we can not answer your call, it only means that all of our staff is out on the field guiding – please leave us a message or email us, and we will get back to you as soon as possible. For your convenience, you can book trips on our website 24 hours a day, 7 days a week.

What is your cancellation/reservation Policy?

Please understand that when a reservation is made with Rock Climb Every Day, it is a commitment for us to hold that space for you and turn others away from that particular day. That is why this reservation policy is strictly adhered to with no exceptions. For trips we have to cancel due to bad weather conditions or cancellation requests received 16 days prior to your scheduled trip, a re-schedule opportunity or full refund will be given. For cancellations 15 days or less prior to your scheduled trip, no refunds or credits will be given. Please consider short-term low cost trip insurance, which will protect you if you need to cancel due to a medical illness or emergency.

What is the minimum age limit?

We love kids, so bring them along as they are the best climbers. For more technical courses (anchors, sport, trad, rescue), attendees must be 12 or older. Liability waivers for attendees under the age of 18 must be signed by parent or legal guardian before services begin.

Do I need climbing or rappelling experience?

No. First timers are always welcome. Our classes/adventures are scheduled and customized to be a fun and informational first time experiences for beginners. Some intermediate/advance classes do require some prior rock climbing experience, check class detailed descriptions or contact us for more details.

What clothing should I wear?

Bring comfortable clothing. Anything you would use to go walking or hiking should work as well for rock climbing activities. Do not bring open toe shoes, or sandals.

Do I need to be physically fit?

Rock climbing is mostly dependent of lower body strength and balance. You don’t need to be super fit, but you do need to be able to move your legs and arms. This comes hand in hand with physical restrictions. You will not be able to attend and benefit from this class if you are currently experiencing physical restriction, surgery, pregnancy, injuries, illness or any other type of medical conditions that may restrict or limit your ability to move or carry your own weight during our hikes and on the rock walls.

Is the equipment provided, or do I need to bring my own?

All equipment rentals needed are included in the price. Bringing your own equipment is entirely optional. If you have climbing equipment of your own, feel free to bring it. We do need to inspect all equipment brought by our clients, before using, to ensure it is in good condition and adequate for the activity.

Can the class be cancelled due to bad weather?

Yes. Rock climbing is super fun, but it is not safe or enjoyable in bad weather conditions (extreme wind, rain or snow). Rescheduling or refund options will be available. We verify weather conditions a week prior, but we will also determine if weather conditions will affect the class happening the morning of. We will make every effort possible for your trip to happen. Safety is our #1 priority, and you having a wonderful experience goes hand in hand.

Where do I meet your trip guide?

Once your booking is completed, you will receive a booking confirmation with additional details – meeting location address, electronic online liability waivers and a recommendations list of what to bring.

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What if I still have questions?

We are busy bees, but we want to ensure you come prepared. Please contact us for additional questions and/or concerns you may have. Please send us your questions early enough to allow time for a response. The night before your class or morning of, would not be ideal. Turn around time for any reservation or additional questions is 24-48 hours.